Privacy policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our services. The board of directors of Autocom is responsible for all data processing within Autocom.

Autocom takes your right to privacy seriously. We strive to minimize the processing of personally identifiable information to a minimum, and all processing is done in accordance with European privacy legislation (GDPR).

What data do we collect?

Autocom collects the following data:

• Personal identification information (Name, email address, phone number, etc.)
• VIN numbers of diagnosed vehicles
• Images of your national identification (driver’s license, ID or passport)

How do we collect your data?

You directly provide Autocom with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services
• Voluntarily complete a customer survey or provide feedback via email
• Use our diagnostic software
• Use or view our website via your browser’s cookies

How will we use your data?

Autocom collects your data so that we can:

• Process your order and manage your account
• Email you with special offers on other products and services we think you might like
• Identify which user or workshop serviced a specific vehicle, to aid investigations of misuse of diagnostic functions

If required by law or contract Autocom may transfer data to authorities or OEMs to aid in investigations of unauthorized or fraudulent use of our products.

• One example is Daimler AG, its subsidiaries and vicarious agents 

When Autocom processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Autocom securely stores your data in our CRM system, ERP system and email system. Your information is protected using technical and organizational controls, to minimize the risk of misuse.

Autocom also stores pseudonymized information about what user ID diagnosed a specific vehicle at a certain time. This information can be connected with a person if there is suspicion of misuse of the diagnostic software. This information is stored in encrypted log files. The key to connect the user ID with an identified person is only accessible to a limited number of administrators at Autocom.

Our data processor for user identification only keeps the images of your national identification long enough to verify that the registration information is correct. After that only a transaction number is stored, and all other records are erased. Autocom will keep information about vehicle diagnostics for a period of two years. After two years Autocom will delete all log records older than two years. Autocom will keep information about what person is connected with a specific user ID for a period of two years since the last active use of the software. Once this time period has expired, we will delete your data by destroying the key to connect the user ID with a person. Once a user ID is no longer identifiable, that user ID becomes invalid. Should you need to use the software again, you need to go through the identification process again and get a new user ID.

Marketing

Autocom would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Autocom from contacting you for marketing purposes or giving your data to other members of the WOW Group.

What are your data protection rights?

Autocom would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Autocom for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Autocom correct any information you believe is inaccurate. You also have the right to request Autocom to complete the information you believe is incomplete.

The right to erasure – Under certain conditions, you have the right to request that Autocom erase your personal data. This right only pertains to processing based on your express consent, like subscriptions to marketing newsletters etc.

The right to restrict processing – Under certain conditions you have the right to request that Autocom restrict the processing of your personal data.

The right to object to processing – Under certain conditions you have the right to object to Autocom ’s processing of your personal data. This may prevent you from using our services and software, as Autocom is contractually and legally required to collect data about the usage of our software and services in some cases.

If you make a request, we may take up to one month to respond to you. If you would like to exercise any of these rights, please contact us at our email below.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

How to manage cookies

You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites and social media

The Autocom website may contain links to other websites. Our privacy policy applies only to our website and services, so if you click on a link to another website, you should read their privacy policy.

If you follow Autocom on Facebook or other social media, Autocom takes no responsibility for how the social media platforms process any data that they may collect. Interactions with Autocom on social media are subject to the privacy policies of their respective platforms. 

Changes to our privacy policy

Autocom keeps its privacy policy under regular review and places any updates on our web page. This privacy policy was last updated on 6 November 2020.

How to contact us

If you have any questions about Autocom ’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: dpo@autocom.se 

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Autocom has not addressed your concern in a satisfactory manner, you may contact the regulatory authority on data protection in Sweden, Datainspektionen.