Remote Services
Technical repair support with access to OE-tools.
So you can complete the job correctly in your own workshop.
Expert support to complete the job in your workshop - without detours
Are you stuck in a repair or unsure how to update the car's software? Can't reach all systems or need an original tool?
Even if your diagnostic tool is great and even if you are a really experienced mechanic, at some point you may encounter questions or problems where you need brand-specific technical support. You might even need help that only an OE-tool from the vehicle manufacturer can provide. No problem. We are here for you.
Get professional help from our brand-specific expert technicians. Combined with our diagnostic solutions, these experts can provide you with real-time repair support remotely. Just as if they were there with you, working on the car.
Get the help you need to complete the job and guarantee customer satisfaction.
We call this Autocom Remote Services.
Industry-leading repair support for workshops.
Real-time, brand-specific remote support by experts. Just as if they were there with you, working on the car. Here are some of the things you can get help with:
Brand-specific technical support
- Troubleshooting
- Tips and tricks
- Schedules, bulletins, brand-specific experience
- Service schedules, wiring diagrams
Tillgång till OE-verktyg
- Coding of a new ECU
- Updating the software
- Programming a new ECU
Complex programming and coding
Whether you work in a vehicle repair workshop or a body shop, you may have to deal with complicated programming and coding. PassThru programming and coding can be a difficult task. Especially if your workshop deals with many different vehicle brands. That's where Remote Services comes in.
Autocom Remote Services is an easy-to-use support service that helps you get the job done right - keeping the vehicle in your workshop, while increasing profits and customer satisfaction.
Remote services & technical support
Audi
Citroën
CUPRA
FORD
Jaguar
Land Rover*
Mercedes *
OPEL
Peugeot
Renault
SEAT
Škoda
Tesla **
Toyota
Vauxhall
Volkswagen
Volvo ***
* Models up to 2017. Newer models are coming soon
** Adapter cable is needed
*** Models up to 2022. Newer models are coming soon
Technical support
Alfa Romeo
BMW
Cadillac
Chevrolet
Chrysler
Dodge
DS Automobiles
DACIA
FIAT
GMC
Honda
Hyundai
IVECO
JEEP
KIA
Lada
Lancia
Lexus
Mazda
Mitsubishi
MINI
Nissan
Porsche
RAM
Rolls-Royce
Smart
Subaru
Suzuki
SERMI requirements in some cases
For certain coding and programming, you as a mechanic and your workshop must be SERMI certified.
Qualified support
The technical experts have years of experience with different car brands and handle brand-specific issues day after day. This allows them to solve your most difficult problems.
No costs for extra hardware
You and your workshop probably already have what it takes to get access. All you need is an ICON with a valid ICON CARS licence.
Pay per use
Pay for what you use. You get clear information on costs and you choose how much help you use.
Wide and deep coverage
The service is available for over 40 vehicle brands and you get access to original tools and information from the manufacturers.
Wide range
Handles most things on many car brands. On par with OE in terms of functions, systems, programming, coding and more.
No unnecessary administration
No dealing with different logins to OE-portals or additional licence costs.
The support takes care of it for you.
Save money
You don't have to send the car to the original workshop and can do the whole job in your workshop. After the case is closed, you get a clear cost basis so that the car owner can be invoiced.
Save time
Seamless integration into your daily work routine. While the technician at the support centre helps you, you can perform other tasks.
Terms and conditions
Here you can find all the information about our terms of use for Autocom Remote Services.
We want you to feel safe and informed when using our services. Here you can read about your rights, our obligations and how we can work together to create a safe and smooth experience.
Please take the time to review the terms and conditions.
Remote Services is an integrated partnership with the UK company OPUS IVS. They help workshops with complex repairs and vehicle-related problems and are one of the most professional companies in their field.
Please contact your distributor.
At this moment, support is offered in English only.
That depends on how busy the support team is at the moment.
It is a scalable service where the amount of help you need determines the cost.
The minimum cost is €20. If you need more in-depth help, you will be given a quote during the call and can decide whether or not to proceed.
Once the case is closed, the cost will be deducted directly from the payment card you provided when registering.
Once the case is closed, you will receive a summary proforma invoice sent to your email address. It contains the information you need to invoice the customer.
